FLOCK SECURITY MANUAL
FLOCK SECURITY SOFTWARE
FLOCK SECURITY LICENSE
FLOCK SECURITY OFFLINE

“Polytomic is the glue between what our engineers look at and the issues our Operations team needs to address. Types of problems can include low camera battery, poor camera connectivity status, and in some cases identifying if a camera can be fixed remotely.

FLOCK SECURITY OFFLINE

It allows us to have fewer offline cameras, and ultimately fewer offline cameras means that our customers can solve more crime.”Ī sync from Polytomic immediately reveals when there is a problem with a camera, automatically resulting in the creation of a work order. We’re able to keep key data synced to Salesforce and ensure it’s sent to the right people.

FLOCK SECURITY MANUAL

“Our Operations team is now able to dispatch Field Technicians when work is needed without having to do manual camera health reviews or risk making errors. This has supercharged the productivity of his Operations team. The platform empowers Flock Safety to continuously sync data from its camera health database into Salesforce so that they are aware of problems when they arise, all while remaining within the bounds of Salesforce API limits and in line with Flock Safety’s strict security demands. Jon needed a system that: (1) synced data in real-time from Flock Safety’s camera health database to Salesforce without involving the engineering team, (2) did not overwhelm Salesforce's API limits, and (3) met Flock Safety's infrastructure security requirements. Preventing Crime with Real-time Data Syncs Any criminal activity during that time period would go unnoticed. This meant that if a camera was down, Flock Safety would only notice it potentially eight hours later. But this was not a sustainable solution because it created unacceptable lag time between customer issues and camera fixes. In an attempt to solve the problem, the team began to sync data from their camera health databases to Salesforce every six to eight hours.

This reliance on manual processes put Jon’s team in a tough position: either directly monitor alerts or run the risk of missing some alerts completely. And there was just a lot more noise and work created.” At that point in the process issues could have been hours old. Our Operations team had to frequently scan multiple systems, and if there was a potential issue with a camera we had to troubleshoot it from a different tool. “There was a high burden placed on us to monitor camera health and we couldn’t conduct rigorous reviews of issues we encountered. This meant that, despite working in Salesforce, Jon’s team had to manually poll internal systems in search of camera downtime or any other potential issues. Reliance on Manual Processesīefore using Polytomic, Flock Safety relied on manual processes to identify issues with customer cameras. Quickly detecting and addressing these issues is Jon’s team’s top priority. Potential issues arise in situations when a camera appears unresponsive as well as when too much time has passed since a camera has sent a status signal or seen a vehicle. The less downtime we can have on cameras, the more crime we can help customers solve.”

FLOCK SECURITY SOFTWARE

In order to solve crime we need cameras and software that can be installed quickly and are constantly working. 'It's very important that when a customer camera has a potential issue, we stay in sync with it from an operational perspective and, if needed, dispatch someone who can fix it. The ability to quickly detect security threats for their customers is fundamental to their business. Their mission is to help unite civilians and law enforcement to ensure the physical security of buildings, homes, and the community in an ethical way. Specifically, this includes detecting and diagnosing issues with deployed cameras to ensure reliability for their customers.įlock Safety provides its customers a holistic solution for setting up and maintaining safety camera systems. Jon’s priority is to ensure that milestones are met through successful product delivery and deployment. The Operations team serves as the link between the Engineering team, Customer Support team, and customers. We interviewed Jonathan (Jon) Love, VP of Operations at Flock Safety. They use Polytomic to ensure quick response times to threats and to guarantee that their systems remain up and running.

FLOCK SECURITY LICENSE

Their product consists of both hardware and software they provide users with the safety cameras as well as the subscription-based software that reads images like license plates. Flock Safety runs a powerful public safety operating system used by businesses, neighborhoods, and law enforcement to keep their communities safe from crime.

Flock security